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AIMS Counselling - customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

07419902067

amanda@aimscounselling.co.uk

We collect or use the following information to provide services and goods, including delivery:

· Names and contact details

· Addresses

· Date of birth

· Health information (including dietary requirements, allergies and health conditions)

· Health and safety information

· Records of meetings and decisions

· Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery:

· Racial or ethnic origin

· Biometric information (where used to identify someone)

· Health information

· Sexual orientation information

We collect or use the following information for the operation of customer accounts and guarantees:

· Names and contact details

· Addresses

· Purchase history

· Account information, including registration details

We also collect or use the following information for the operation of customer accounts and guarantees:

· Racial or ethnic origin

· Biometric information (where used to identify someone)

· Health information

· Sexual orientation information

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

· Names and contact information

· Customer or client accounts and records

· Financial transaction information

· Information relating to health and safety

We also collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

· Biometric information (where used to identify someone)

We collect or use the following information to comply with legal requirements:

· Name

· Contact information

· Financial transaction information

· Health and safety information

We also collect or use the following information to comply with legal requirements:

· Biometric information (where used to identify someone)

· Health information

Our lawful bases for collecting or using personal information to provide services and goods are:

· Consent

· Contract

· Legal obligation

· Legitimate interest:

o To adhere to ethical frameworks of governing bodies. To adhere to the children and educational frameworks, and for safeguarding and welfare purposes. 

· Vital interests

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

· Consent

· Contract

· Legal obligation

· Legitimate interest:

o To ensure I comply with the relevant policies and procedures within the organisation that I am working with. Keeping children safe in education. 

· Vital interests

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

· Legal obligation

· Legitimate interest:

o To ensure I comply with the relevant policies and procedures within the organisation that I am working with. To adhere to confidentiality clauses. Safeguarding. Keeping children safe in education. 

· Vital interests

Our lawful bases for collecting or using personal information for legal requirements are:

· Consent

· Contract

· Legal obligation

· Legitimate interest:

o To adhere to BACP and government guidelines. Safeguarding. Health and social care regulations. Keeping children safe in education. 

· Vital interests

· Aims counselling is registered with the (MNCPS) National counselling and Psychotherapy society and the British association counselling and psychotherapy (BACP) 

· Relevant forms and assessments that may need to be filled in

· Websites and cookies installed on the website

· People directly

· Health care providers

· Legal and judicial sector organisations

· Schools, colleges, universities or other education organisations

· Councils and other public sector organisations

I keep records for a maximum of 6 years in accordance with the legal obligations for Aims Counselling and to conform with the British association of counselling and psychotherapy  

· Organisations we need to share information with for safeguarding reasons

· Professional or legal advisors

· Organisations we’re legally obliged to share personal information with

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

31thMarch 2026